Advocacy | TURN - The Utility Reform Network
*** Phone and Internet Only ***, Oakland, CA 94610
Eligibility
Required documents
Hours
Voice - Main Number
Languages
English only
Application process
Call for information or visit website to file a complaint online.
Fees
None
Service area
California
Description
Answer's a 24-hour consumer hotline that provides support for California's investor-owned energy customers who need assistance identifying support programs to lower utility bills, or guidance on identifying assistance programs that help with outstanding balances. Help's customers who are facing issues with their utility company and need support in their advocacy to resolve issues related to their utility service. Works at the intersection of regulatory and legislative policy ensuring that customers of California's major investor-owned utilities receive quality affordable energy, phone and broadband. Agency does not provide direct financial assistance.
What's Here
Providing organization
TURN The Utility Reform Network
Represents the residential and small business customers of California's large, investor-owned utilities major rate and policy proceedings before the California Public Utilities Commission, seeking fair rates for utility services. Represents small consumers before federal regulatory agencies, in the state legislature, and in the courts. Offers consumer information, education and referrals; maintains public and media outreach programs; and conducts research on energy and telecommunications policy issues. Extensive information on website.