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Discounted Utility Services | Family Electric Rate Assistance (FERA) - PG&E

***Phone and Internet Only***, San Francisco, CA 94105

Eligibility
Must meet FERA income guidelines, live in the home, PG&E bill must be in applicant's name.
Required documents
None for applications process, may be randomly selected to provide income proof at a different date.
Hours
24 hours daily
711
Voice·

TDD/TTY

800-743-5000
Voice·

Main Number

877-302-7563
Fax·

Fax

Languages
English, Spanish, Mandarin, and Vietnamese.
Application process
Call or visit website to apply and to check income guidelines.
Fees
None
Service area
Northern California Counties
Provides a rate reduction program for single residential family households of 3 or more and mobile home parks, apartments, marinas with a meter for each unit and 3 or more residents. Program is designed for people who exceed the income threshold for the CARE discount program. See website or call for eligibility requirements.
Last Assured
02/07/2025
Providing organization
Pacific Gas and Electric Company PG E
Provides gas and electric utilities to the Bay Area and utility payment assistance to seniors, low income or disabled customers.