Nursing Facility Complaints | Empowered Aging - Long-Term Care Ombudsman
2255 Contra Costa Boulevard, Suite 204, Pleasant Hill, CA 94523
Eligibility
None
Required documents
None
Hours
Monday-Friday, 8am - 5pm
925-685-2070
Voice·
Main Number
925-685-2049
Fax·
Fax
Languages
English; Spanish at times, call to confirm Spanish speaking staff are available.
Application process
Walk-in or apply by phone
Fees
None
Service area
Contra Costa County
Provides ombudsmen who advocate for residents of long-term care facilities which include skilled nursing facilities, large assisted living facilities and small 6-8 bed residential care homes for the elderly. Receives complaints and concerns from family members of patients and residents themselves, concerned friends and citizens, acute hospital staff and paramedics and government and private agencies. Ombudsmen work with residents to improve their quality of care thru review of care plans and mediating with health care providers. Also, functions as the official reporting and investigation agency for elder and dependent adult abuse incidents occurring in long-term care facilities.
Last Assured
04/22/2024
What's Here
Providing organization
Empowered Aging
Provides Ombudsmen who advocate for residents of long-term care facilities which include skilled nursing facilities, large assisted living facilities and small 6-8 bed residential care homes for the elderly. Ombudsmen receive complaints and concerns from family members of patients and residents themselves, concerned friends and citizens, acute hospital staff and paramedics and government and private agencies. Ombudsmen work hard to ensure that elderly residents' rights are protected and upheld. Ombudsmen work with residents to improve their quality of care thru review of care plans and mediating with health care providers. Also, functions as the official reporting and investigation agency for elder and dependent adult abuse incidents occurring in long-term care facilities.