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Discounted Utility Services | Customer Assistance Program (CAP) - EBMUD

EBMUD Customer Information Desk, 375 11th Street, Oakland, CA 94607

Eligibility

Home must have an individual water meter and be the primary residence of the applicant. Maximum gross income for a family of 4 is $77,850. Participation in program is valid for two years, must reapply for continual assistance. Program is not retroactive.

Required documents

Proof of income

Hours

Monday-Friday, 8am - 4:30pm
866-403-2683

Voice - Main Number

https://www.ebmud.com/customers/billing-questions/financial-assistance/customer-assistance-program/

Languages

English and Spanish; applications available in English, Spanish and Mandarin.

Application process

Apply online or call to request application be mailed. Clients can fax, mail, or email completed application.

Fees

None

Service area

Alameda County, Alamo, Blackhawk, Danville, Diablo, El Cerrito, El Sobrante, Lafayette, Moraga, Orinda, Pleasant Hill, Richmond, Rodeo, San Pablo, San Ramon, Walnut Creek, Crockett, Hercules, Pinole

Description

Helps pay a portion of the water bill for qualified low-income residential customers and eligible homeless shelters. Offers payment extensions and payment arrangements. Printed materials available in various languages.

Providing organization

East Bay Municipal Utility District

Provides water service to local business and residential residents in Alamo, Crockett, Danville, Diablo, El Cerrito, Blackhawk, El Sobrante, Hercules, Kensington, Lafayette, Moraga, Orinda, Pinole, Pleasant Hill, Richmond, Rodeo, San Pablo, El Sobrante, San Ramon, and Walnut Creek. Call for more information.