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Discounted Utility Services | Vulnerable Customer Program - PG&E

***Phone and Internet Only***, San Francisco, CA 94105

Eligibility
Households with one or more individuals who have a serious illness or condition that could become life threatening if their electric or gas service is disconnected.
Required documents
None
Hours
24 hours daily
800-743-5000
Voice·

Main Number

800-652-4712
Voice·

TDD/TTY

Languages
English, Spanish, Chinese and Vietnamese
Application process
Download, print and complete application with self certification.
Fees
None
Service area
Northern California Counties
Helps address the needs of customers whose life or health would be at risk should their electric or gas service be disconnected. Clients can self-certify for vulnerable customer status by downloading, printing the submitting an application. Households with one or more individuals who have self-certified that they have a serious illness or condition that could become life threatening if their electric or gas service is disconnected for nonpayment receive an in-person visit from a PG&E representative before disconnection. The representative posts a notice within 48 hours before or at the time of disconnection for nonpayment.
Last Assured
05/06/2022
Providing organization
Pacific Gas and Electric Company PG E
Provides gas and electric utilities to the Bay Area and utility payment assistance to seniors, low income or disabled customers.
Discounted Utility Services | Vulnerable Customer Program - PG&E