Specialized Telecommunications Equipment | California Telephone Access (CTAP) - CPUC
3075 Adeline, Suite 260, Berkeley, CA 94703
Eligibility
California resident who is temporarily or permanently: deaf/deafened, hard of hearing, cognitive, mobility, blind/low vision or speech, are eligible to receive equipment.
Required documents
None
Hours
Monday-Friday, 8am - 6pm
CRS: 24 hours daily
866-880-3394
Voice·
Backdoor Number
800-949-5650
Voice·
Backdoor Number
855-546-7500
Voice·
Backdoor Number
855-247-0106
Voice·
Backdoor Number
866-324-8754
Voice·
Backdoor Number
866-324-8747
Voice·
Backdoor Number
800-889-3974
Fax·
Fax
800-806-1191
Voice·
Main Number
Languages
English, Spanish, Mandarin, Cantonese, Hmong, Vietnamese, Russian; language line available for all other languages.
Application process
Call for information or download application online. Must have application authorized by certifying agent; medical doctor, a licensed audiologist, a licensed optometrist, a qualified state agency, licensed physician assistant, licensed speech-language pathologist or a hearing aid dispenser.
Fees
None
Service area
California
Administers programs: DDTP, Deaf and Disability Telecommunication Program, and CRS, California Relay System and Deaf and Disabled Telecommunications Program. DDTP has a variety of telephone equipment available for individuals who are hard of hearing, deaf, speech impaired, or other disability. If an individual needs any type of teletype service (TTY/TDD), the CRS connects the assistive telephone to the relay system. 711 can be used as a shortcut to CRS. Discount on phone service available to disabled individuals.
Last Assured
03/24/2025
What's Here
Providing organization
California Public Utilities Commission CPUC
Regulates privately owned electric, natural gas, telecommunications, water, railroad, rail transit, and passenger transportation companies. The Consumer Affairs Branch (CAB) can help individuals with your telecommunications, energy, and water questions and concerns.