Consumer Complaints | Hospital Fair Billing Program - HCAI
Resource Name:Consumer Complaints | Hospital Fair Billing Program - HCAI
address
2020 West El Camino Avenue, Suite 800, Sacramento, CA 95833
Eligibility
None
Required documents
Required documents will depend on your type of complaint and what the caller feels is necessary to share. If providing documents only copies of the original are needed. Some examples include...
-Your hospital bill.
-Paystubs or tax returns.
-Hospital notices or letters about your bill.
-Letters denying discount payment or charity care.
-Notices or letters from collections.
Hours
Monday - Friday, 8am - 5pm
916-440-8300
Voice
·Main Number
Languages
English, Spanish and more.
Application process
Must file a complaint online or through mail.
Fees
None
Service area
State of California residents
Provides information and assistance regarding hospital financial assistance programs, charity care, discount payment programs, and hospital billing rights. Investigates complaints related to hospital financial assistance and debt collection practices, maintains hospital financial assistance policy information, and helps eligible patients access resources to reduce or pay hospital medical bills.
Last Assured
06/02/2026
What's Here
Providing organization
California Department of Health Care Access and Information
Provides statewide information, resources, and programs related to health care access, health workforce development, health facility planning and safety, health care data, and hospital financial assistance. Offers health workforce scholarship and loan repayment program information, health care facility resources, and public access to California health care data and reports.