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Develops and enforces standards for a variety of consumer products. The agency does not have jurisdiction over automobiles (including tires, trucks and motorcycles), car seats protecting children in on-road vehicles, foods, medicines, cosmetics, and medical devices (CPSC has authority for child-resistant packaging), dissatisfaction with business practices and certain other products; website lists contact information for these products. A consumer can file a complaint online about an unsafe product or call. Recent recalls and contact information are on website.

Provides free consulting services for individuals with physical or intellectual limitations that affect employment. Services include one-on-one consultation about job accommodation ideas, requesting and negotiating accommodations, and rights under the Americans with Disabilities Act (ADA) and related laws. Although JAN does not help individuals find employment, JAN does provide information for job seekers. Provides free consulting services for employers on of job accommodations, including the accommodation process, accommodation ideas, product vendors, referral to other resources, and ADA compliance assistance. Website has extensive information on job accommodation.

Regulates privately owned electric, natural gas, telecommunications, water, railroad, rail transit, and passenger transportation companies. The Consumer Affairs Branch can help individuals with your telecommunications, energy, and water questions, complaints and concerns.

Receives, investigates and resolves wage claims on behalf of workers who file claims for nonpayment of wages, overtime, or vacation pay. Investigates discrimination and public works complaints, and enforces labor law statutes and Industrial Welfare Commission orders.