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Answer's a 24-hour consumer hotline that provides support for California's investor-owned energy customers who need assistance identifying support programs to lower utility bills, or guidance on identifying assistance programs that help with outstanding balances. Help's customers who are facing issues with their utility company and need support in their advocacy to resolve issues related to their utility service. Works at the intersection of regulatory and legislative policy ensuring that customers of California's major investor-owned utilities receive quality affordable energy, phone and broadband. Agency does not provide direct financial assistance.

Provides a mutual support group for parents, families and friends of LGBTQ+ people and LGBTQ+ people themselves.

Trains and educates people with disabilities and parents of children with disabilities about their rights under state and federal disability rights laws so they can use the laws as tools to challenge exclusion and discrimination, and advocate effectively for full participation in the lives of their communities. Provides legal advocacy including representing clients in high impact litigation cas laws. Serves as co-counsel and prepare amicus curiae briefs on behalf of parties that include disability community representatives and members of Congress in disability rights cases heard by the U.S. Supreme Court and an impact on decision making process.

Provides free legal services for Contra Costa seniors age 60+ including advice, counsel and representation in civil legal matters, such as: elder abuse, consumer matters, housing, income maintenance as well as advance health care directives and durable power of attorney. Special Free Wills Clinic and Consult-an-Attorney Programs conducted at selected Senior Centers throughout the County; Pro Bono Program conducted to assist in placing eligible clients with private attorneys where possible. Contra Costa Senior Legal Services does not provide assistance in Criminal Law, Family Law (with the exception of elder abuse), Immigration Law, Personal Injury, Probate or Tax matters. Provides legal information and provides presentations to community groups Advance Health Care Directives, Powers of Attorney, and Prevention of Elder Abuse.

Provides Ombudsmen who advocate for residents of long-term care facilities which include skilled nursing facilities, large assisted living facilities and small 6-8 bed residential care homes for the elderly. Receives complaints and concerns from family members of patients and residents themselves, concerned friends and citizens, acute hospital staff and paramedics and government and private agencies. Ombudsmen work with residents to improve their quality of care thru review of care plans and mediating with health care providers. Also, functions as the official reporting and investigation agency for elder and dependent adult abuse incidents occurring in long-term care facilities.

Protect the people of California from unlawful discrimination in employment, housing and public accommodations (businesses) and from hate violence and human trafficking in accordance with the Fair Employment and Housing Act (FEHA), Unruh Civil Rights Act, Disabled Persons Act, and Ralph Civil Rights Act. The employment antidiscrimination provisions of the FEHA apply to public and private employers, labor organizations and employment agencies. “Housing providers” includes public and private owners, real estate agents and brokers, banks, mortgage companies, and financial institutions.

Provides general information on developmental disabilities, systemic advocacy for people with mental retardation, cerebral palsy, autism, epilepsy, and conditions similar to mental retardation. Also conducts Quality Assessments for clients of the East Bay Regional Center, supports People First organizations and provides public education and information. Assists local councils on developmental disabilities in planning, coordinating, monitoring, advocacy, and evaluating services for individuals with developmental disabilities and their families to enhance independence, productivity and inclusion.

Provides free legal services for Contra Costa seniors age 60+ including advice, counsel and representation in civil legal matters, such as: elder abuse, consumer matters, housing, income maintenance as well as advance health care directives and durable power of attorney. Special Free Wills Clinic and Consult-an-Attorney Programs conducted at selected Senior Centers throughout the County; Pro Bono Program conducted to assist in placing eligible clients with private attorneys where possible. Contra Costa Senior Legal Services does not provide assistance in Criminal Law, Family Law (with the exception of elder abuse), Immigration Law, Personal Injury, Probate or Tax matters. Provides legal information and provides presentations to community groups Advance Health Care Directives, Powers of Attorney, and Prevention of Elder Abuse.

Provides general information to consumers about the rights of air travelers with disabilities, respond to requests for printed consumer information, and assist air travelers with time-sensitive disability-related issues that need to be addressed in "real time."

Provides a variety of services for the deaf and hard of hearing including legal resources, education, advocacy, interpreter program, assists with relay programming, assistive devices, captioning programs, and more related to deafness from infants to seniors. Website contains extensive information and resources. Administers the Captioned Media Program.

Serves as a cooling center during summer heat wave. Center also offers occasional Senior Legal Services workshops. Clients must call to confirm open hours.

Provides advocacy and community education for individuals in long-term care facilities including assisted living, skilled nursing, board and care. Provides information by phone or on website on for individual skilled nursing facilities by specific types of care, Medi-Cal information, estate planning and referrals to elder care lawyers; also provides extensive information on choosing a facility, assessment tools, etc.

Advocates for abused and neglected children currently involved in the Juvenile Court process by providing these children with advocacy services. Services are provided by trained volunteers who are appointed by the Court.

Provides advocacy for people with psychiatric and neurological disabilities who are being denied Social Security benefits. Offers education and public awareness to help erase the stigma of psychiatric disabilities by producing training videos, seminars, and workshops. Primarily focuses on advocacy for SSI, Social Security Disability, and disability work incentive programs hearings and appeals.

Provides domestic violence intervention which consists of crisis and peer counseling, risk assessment, safety planning, domestic violence education, court accompaniment, legal advocacy and referrals, peer support groups and other related support resources for the clients and their family. STAND! has offices in Central, East and West counties, as well as services and shelters at confidential locations. Volunteers are used extensively.

Licenses skilled nursing facilities, ESRD, primary care clinics, surgical clinics, hospitals, immediate care facilities for the developmentally disabled and in-home health care. Center for Health Care Quality’s (CHCQ) Licensing and Certification Program is the oversight body and investigates complaints. Gives information on licensed facilities to the public. Anyone can file a complaint against a health-care facility, a patient or facility resident, a relative or friend, even a general member of the public.

Provides public library services at 26 branches including a diverse selection of lendable materials including, books, eBooks, eAudiobooks, and DVD's. Branch libraries offer a variety of programs that encourage literacy for all ages, celebrate the arts & culture, feature local and nationally recognized authors and other speakers and performers. Other free programs and events include STEM (science-technology-engineering-art-math), performers, crafts, reading with dogs, movies, homework help, book clubs and games. Provides free access to ABCMouse, Rosetta Stone, Ancestry, Flipster, LinkedIn Learning and many more. Call or check website for locations, hours, and upcoming events. Provides senior legal services workshops as well.

Offers ADA regulations, technical assistance materials and publications are available in standard print as well as in alternate formats for people with disabilities. Provides ADA information line to answer questions and offer technical assistance to the public.

Supports families of individuals with mental illnesses, educates families and the public about mental illness, advocates for improved treatment and treatment facilities, fight stigma and discrimination, supports legislation that helps those with neurobiological brain disorders, improves private and public sector policies, increases outreach to people with mental illnesses and their families. Refers clients to local support groups provided through other organizations or local churches.

Provides sanctuary, support, protection, and advocacy to low-income and indigent refugees and immigrants including a variety of low cost or free legal services and educating assisting low-income, indigent refugees to advocate for their own rights.

Provides a mutual support group for parents, families and friends of LGBTQ+ people and LGBTQ+ people themselves. Also organizes and supports local events. Promotes the health and well-being of gay, lesbian, bisexual, transgender and queer persons, their families and friends through: support, education and advocacy.

Provides public library services at 26 branches including a diverse selection of lendable materials including, books, eBooks, eAudiobooks, and DVD's. Branch libraries offer a variety of programs that encourage literacy for all ages, celebrate the arts & culture, feature local and nationally recognized authors and other speakers and performers. Other free programs and events include STEM (science-technology-engineering-art-math), performers, crafts, reading with dogs, movies, homework help, book clubs and games. Provides free access to ABCMouse, Rosetta Stone, Ancestry, Flipster, LinkedIn Learning and many more. Call or check website for locations, hours, and upcoming events. Provides senior legal services workshops as well.

Licenses adult residential and adult day programs in SF Bay Area as well as child care centers including in-home centers, senior care residential facilities and board and care. Provides information on licensing and responds to complaints. A list of licensed facilities by zip code or city is online at the program's website.

Licenses Home Care Organizations including processing applications, receiving and responding to complaints and conducting unannounced visits to ensure compliance. HCSB is also responsible for the Home Care Aide application process and maintenance of the Home Care Aide Registry.

Provides sanctuary, support, protection, and advocacy to low-income and indigent refugees and immigrants including a variety of low cost or free legal services and educating assisting low-income, indigent refugees to advocate for their own rights.