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Offers information, resources and assistance needed to learn consumer rights and responsibilities, learn how to make smart and safe consumer choices, and learn how to effectively complain when a consumer transaction goes wrong. Web site offers information about health, home, car, money, free and low-cost government and community services, scams, and much more. The site also offers detailed information to landlords and tenants.

Provides City of Richmond tenants and landlords counseling and education, assistance with rent adjustment petitions, and mediation to help resolve disputes. Additionally, the program hosts regular workshops and community outreach events, facilitates Rent Board meetings, property enrollment, rent increase filings, and enforcement of just cause eviction rules.

Provides general information and referrals for landlords on a variety of issues. Members have online access to other services. Can answer tenant questions. Website has extensive information.