View Search Results

Ensures that all construction or remodeling of food and recreational health facilities (including swimming pools, spas, spray parks and water parks) conform with health, safety and sanitation requirements. Environmental Health Division regularly inspects all retail food facilities (businesses or organizations that sell or give away food) to ensure that they meet safety and cleanliness regulations. Inspections can occur at any time. Receives and investigates consumer complaints regarding a suspected foodborne / waterborne illness within restaurants and other food facilities. Projects that require plan review include; new construction or remodeling of a food facility or recreational health facility, replacement or installation of hood or equipment, replacement or installation of floors/walls/ceilings, modifications to sumps, plumbing or equipment in swimming pool/spa facilities Website has requirements and information on all types of facilities, fee schedule and types of deposits.

Provides Ombudsmen who advocate for residents of long-term care facilities which include skilled nursing facilities, large assisted living facilities and small 6-8 bed residential care homes for the elderly. Receives complaints and concerns from family members of patients and residents themselves, concerned friends and citizens, acute hospital staff and paramedics and government and private agencies. Ombudsmen work with residents to improve their quality of care thru review of care plans and mediating with health care providers. Also, functions as the official reporting and investigation agency for elder and dependent adult abuse incidents occurring in long-term care facilities.

Operates automotive repair and smog check station licensing units and several programs related to automotive repair and vehicle emissions including the Consumer Assistance Program (CAP) which assists consumers needing Smog Check repairs to bring their vehicles into compliance with emissions standards. CAP allows qualified motorists to receive financial assistance for emissions-related repairs from the state. Eligible consumers can receive payment to retire their high-polluting vehicle. The Bureau of Automotive Repair takes complaints against auto repair shops and smoking vehicles; helps consumers to locate hard-to-find emissions parts, and offers a free auto body inspection program. Extensive information available online; see website for more information.

Provides information on substance abuse and mental health issues and diseases via publications, telephone, and or web site. Provides searchable resource guide by state, and city for: mental health facilities and support services, substance abuse treatment facilities, mental health services for consumer, family, and advocacy organizations. Searchable facilities include residential treatment services, outpatient mental health clinics, hospitals, and multi-service organizations. Also provides mental health statistical information by local area.

Provides licenses and regulates contractors in 43 license classifications, investigates complaints against contractors, works to eliminate the number of unlicensed contractors working in California and educates the public on how to hire a contractor. Consumers can call or check web site (www.cslb.ca.gov) for a contractor's license information.

Provides advocacy and community education for individuals in long-term care facilities including assisted living, skilled nursing, board and care. Provides information by phone or on website on for individual skilled nursing facilities by specific types of care, Medi-Cal information, estate planning and referrals to elder care lawyers; also provides extensive information on choosing a facility, assessment tools, etc.

Educates, empowers, and motivates people navigating behavioral health services to engage in their own individual wellness, recovery, and resiliency and become active in the community. Facilitates SPIRIT program which trains people with lived experience of behavioral health challenges (peers) and family members who have navigated services in support of their loved ones necessary skills to become peer support specialists in the system of care. It has both a classroom and an on-the-job internship component, and students receive nine hours of credit through Contra Costa College.

Licenses skilled nursing facilities, ESRD, primary care clinics, surgical clinics, hospitals, immediate care facilities for the developmentally disabled and in-home health care. Center for Health Care Quality’s (CHCQ) Licensing and Certification Program is the oversight body and investigates complaints. Gives information on licensed facilities to the public. Anyone can file a complaint against a health-care facility, a patient or facility resident, a relative or friend, even a general member of the public.

Responds to questions and concerns about hazardous materials and the environmental health impact on Contra Costa residents. Provides general mold information and referral. The Ombudsman reports to the Director of Contra Costa Health Services and the County Board of Supervisors. In case of emergency i.e. chemical spill, refinery fire, illegal dumping in which an inspector is needed contact Backdoor Number to Hazardous Materials Emergency line.

Answers and responds to reports of suspected safety defects in vehicles, vehicle equipment, and child safety seats. Provides information about air bags, highway safety, and the proper use of child safety seats.

Licenses adult residential and adult day programs in SF Bay Area as well as child care centers including in-home centers, senior care residential facilities and board and care. Provides information on licensing and responds to complaints. A list of licensed facilities by zip code or city is online at the program's website.

Develops and enforces standards for a variety of consumer products. The agency does not have jurisdiction over automobiles (including tires, trucks and motorcycles), car seats protecting children in on-road vehicles, foods, medicines, cosmetics, and medical devices (CPSC has authority for child-resistant packaging), dissatisfaction with business practices and certain other products; website lists contact information for these products. A consumer can file a complaint online about an unsafe product or call. Recent recalls and contact information are on website.

Licenses Home Care Organizations including processing applications, receiving and responding to complaints and conducting unannounced visits to ensure compliance. HCSB is also responsible for the Home Care Aide application process and maintenance of the Home Care Aide Registry.

Provides free, non-legal advice and referrals on a wide range of issues, complaint referrals, provides consumer resources/publications (online and by mail) in multiple languages, advocates for consumers in the media and before lawmakers, and provides current comparisons of credit cards, bank accounts and long distance services. Website has extensive information.

Provides free, non-legal advice and referrals on a wide range of issues, complaint referrals, provides consumer resources/publications (online and by mail) in multiple languages, advocates for consumers in the media and before lawmakers, and provides current comparisons of credit cards, bank accounts and long distance services. Website has extensive information.

Develops and enforces standards for a variety of consumer products. The agency does not have jurisdiction over automobiles (including tires, trucks and motorcycles), car seats protecting children in on-road vehicles, foods, medicines, cosmetics, and medical devices (CPSC has authority for child-resistant packaging), dissatisfaction with business practices and certain other products; website lists contact information for these products. A consumer can file a complaint online about an unsafe product or call. Recent recalls and contact information are on website.

Licenses adult residential and adult day programs in SF Bay Area as well as child care centers including in-home centers, senior care residential facilities and board and care. Provides information on licensing and responds to complaints. A list of licensed facilities by zip code or city is online at the program's website.

Provides consumer information, education, and protection including maintaining files of verified information about businesses located in the counties of service, processes complaints and makes available reliability reports on companies and charitable or soliciting organizations. Website has listing of tips and alerts for consumers, videos and other resources for consumers and businesses. Provides a listing of charities and donors as well as taking complaints on charities. Provides a variety of services for businesses including dispute resolution services and accreditation information.

Provides information for individuals to report welfare fraud as well as most public assistance programs administered by each county's department of human/social services.

Provides consumer information, education, and protection including maintaining files of verified information about businesses located in the counties of service, processes complaints and makes available reliability reports on companies and charitable or soliciting organizations. Website has listing of tips and alerts for consumers, videos and other resources for consumers and businesses. Provides a listing of charities and donors as well as taking complaints on charities. Provides a variety of services for businesses including dispute resolution services and accreditation information.

Provides licenses and regulates contractors in 43 license classifications, investigates complaints against contractors, works to eliminate the number of unlicensed contractors working in California and educates the public on how to hire a contractor. Consumers can call or check web site (www.cslb.ca.gov) for a contractor's license information.

Provides information and assistance for consumers regarding buying various types of insurance, filing complaints, reporting fraud, health issues and senior issues. Extensive information can be found online including forms and publications. Covers information on medical, automobile, residential and life insurance.

Provides free, non-legal advice and referrals on a wide range of issues, complaint referrals, provides consumer resources/publications (online and by mail) in multiple languages, advocates for consumers in the media and before lawmakers, and provides current comparisons of credit cards, bank accounts and long distance services. Website has extensive information.

Operates automotive repair and smog check station licensing units and several programs related to automotive repair and vehicle emissions including the Consumer Assistance Program (CAP) which assists consumers needing Smog Check repairs to bring their vehicles into compliance with emissions standards. CAP allows qualified motorists to receive financial assistance for emissions-related repairs from the state. Eligible consumers can receive payment to retire their high-polluting vehicle. The Bureau of Automotive Repair takes complaints against auto repair shops and smoking vehicles; helps consumers to locate hard-to-find emissions parts, and offers a free auto body inspection program. Extensive information available online; see website for more information.

Licenses adult residential and adult day programs in SF Bay Area as well as child care centers including in-home centers, senior care residential facilities and board and care. Provides information on licensing and responds to complaints. A list of licensed facilities by zip code or city is online at the program's website.